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Shouldn't that be the Do-Say Ratio?

Photo by passiveaggressivenotes – http://flic.kr/p/3PoEvj On the 21 rules blog for standout project management a case is made for dealing with performance problems by not apologizing Technique: Never Apologize. Just fix the delivery problem by having a plan and following through with corrective action. The example used is having a discussion with a nonperforming supplier […]

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